Resolving Erac Toll Charge On Credit Card: If you have ever rented a car from Enterprise Rent-A-Car (ERAC), you may have noticed a charge on your credit card statement with the description “ERAC toll”. This is a toll charge that ERAC automatically bills to your credit card when you use their rental car to travel on certain toll roads and bridges in the USA. While this may seem convenient, it can also be costly and unexpected. In this article, we will explain what ERAC toll charges are, how they work, and how you can avoid them when renting a car from ERAC. We will also show you how to dispute ERAC toll charges and access your toll receipts online.
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What Are Erac Toll Charges and Resolving Erac Toll Charge On Credit Card?
ERAC toll charges are fees that ERAC collects from you when you use their rental car to travel on toll roads and bridges that are operated by the Highway Toll Administration (HTA). HTA is a third-party service provider that manages toll payments for ERAC and other car rental companies. ERAC toll charges consist of two components:
- The actual toll amount that you incur when passing through a toll plaza or gantry
- A TollPass convenience fee that ERAC charges you for using the HTA service
How Does ERAC Toll Work?
Resolving Erac Toll Charge On Credit Card: Enterprise Rent a Car uses a special device called a transponder in their rental cars, and it’s connected to something called TollPass. This TollPass is handy because it lets you automatically pay toll charges when you’re driving in seven specific states in the USA:
- Colorado
- Florida
- Georgia
- North Carolina
- Puerto Rico
- Texas
- Washington State
Here’s how it works:
When you drive on a toll road in one of these states, the toll booth takes note of your rental car’s license plate and then charges your account without you having to do anything. Enterprise Rent a Car will not only charge your credit or debit card for the toll fees but also add a little extra charge called the TollPass convenience charge.
The company will send you the bill on your credit card once they get the toll charges from the toll authority. However, this might take some time, usually around 4 to 6 weeks.
If you didn’t use a card to rent a car from Enterprise Rent a Car, don’t worry. They’ll send you a paper invoice in the mail that includes all the charges related to tolls.
How Much Are ERAC Toll Charges?
The TollPass convenience fee ranges from $3.95 to $4.95 per rental day that you use the toll road, up to a maximum of $30 per rental period. This means that if you use the toll road for only one day, you will pay the same convenience fee as if you use it for six days. The convenience fee is charged in addition to the toll amount, which may vary depending on the toll road and the time of the day. ERAC toll charges apply to the following states:
- Colorado
- Florida
- Georgia
- North Carolina
- Puerto Rico
- Texas
- Washington State
In these states, ERAC equips their rental cars with a transponder that is linked to the HTA service. The transponder allows you to pay tolls automatically without stopping at the toll booth or using cash. When you drive through a toll plaza or gantry, the toll authority captures the rental car’s license plate and bills the toll amount to the HTA. The HTA then charges the toll amount and the convenience fee to your credit card that you used to rent the car from ERAC. ERAC does not receive any portion of the toll amount or the convenience fee.
Resolving Erac Toll Charge On Credit Card
Resolving Erac Toll Charge On Credit Card: Enterprise Rent a Car offers the convenience of paying toll charges later when you use their rental cars on toll roads and bridges. However, keep in mind that the company will charge an additional fee for this service. When it comes to settling an ERAC toll charge, you have a few options:
How to Pay ERAC Toll Charges
The rental company will automatically charge the toll fees to the credit or debit card listed on your rental agreement.
- If you prefer to use a different card for payment, you can do so on the Citation Payment page. This page also allows you to pay toll fees if you initially paid for the rental car in cash.
- Another option is to pay your toll, along with the convenience fee, through the mail, you’ll need to send a check along with the citation number to the following address: Enterprise Rent-A-Car Citations P.O. Box 4033289 Atlanta, GA 30384-3328
What Happens if You Don’t Pay ERAC Toll Charges?
Neglecting to settle Enterprise Rent a Car (ERAC) toll charges can result in significant legal and financial consequences. Many car rental companies, including ERAC, have agreements with Toll Road Authorities to transfer the responsibility for unpaid tolls to the driver. If you don’t pay a toll, ERAC will provide your information to the Toll Road Authority.
For the inconvenience caused, the rental company will charge you a processing fee. Additionally, you’ll receive a notice from the Toll Road Authority specifying the unpaid toll fees, along with fines and penalties.
In the state of Georgia, you may face a $25 administrative fee for each toll violation, in addition to the unpaid toll amount. Failure to pay the toll and associated fines can lead the State Road and Tollway Authority to involve a collection agency. In some cases, the Attorney General may be contacted to obtain legal orders against you.
Furthermore, ERAC might forward the unpaid charges to a debt collection agency, compounding your financial difficulties. It’s crucial to address and settle toll charges promptly to avoid these legal and financial repercussions.
How to Avoid ERAC Toll Charges: Resolving Erac Toll Charge On Credit Card
Resolving Erac Toll Charge On Credit Card: While ERAC toll charges may seem convenient; they can also be expensive and unexpected. If you want to avoid ERAC toll charges, you have several options:
Resolving Erac Toll Charge On Credit Card
- Pay tolls in cash. Some toll roads and bridges still accept cash payments at the toll booth. If you choose this option, you need to make sure that you have enough cash on hand and that you follow the signs for the cash lanes. You also need to inform the ERAC agent when you return the car that you paid tolls in cash, and provide them with the receipts if possible. This way, you can avoid being charged for the tolls that you already paid.
- Use toll-free roads and bridges. Another option is to avoid toll roads and bridges altogether and use alternative toll-free routes. You can use a GPS device or a navigation app to find the best toll-free routes for your destination. However, this option may take longer and use more gas than the toll roads, so you need to weigh the pros and cons of saving money versus saving time and convenience.
- Use your own transponder. If you have your own transponder that is compatible with the toll roads and bridges in the state that you are visiting, you can use it instead of the ERAC transponder. You need to make sure that your transponder is registered and has enough funds in your account. You also need to disable or remove the ERAC transponder from the rental car, and inform the ERAC agent when you return the car that you used your own transponder. This way, you can pay the tolls directly to your transponder account and avoid the convenience fee from ERAC.
Can I Dispute My ERAC Toll Charges?
Yes! If you receive a toll notice or violation from Enterprise Rent a Car (ERAC) and believe there’s an error, you have the right to dispute the charges and potentially get a refund. Here’s a step-by-step guide on how to access your ERAC toll receipts and dispute any inaccuracies:
How to Dispute ERAC Toll Charges
Resolving Erac Toll Charge On Credit Card: If you think that you have been charged ERAC toll charges incorrectly or unfairly, you can dispute them with ERAC or HTA. You can do this online or by mail, depending on the state that you rented the car from. Here are the steps to dispute ERAC toll charges:
You can access your toll receipts online by visiting the HTA website at. You need to enter your last name and the contract number or the first six and last four digits of your credit card that you used to rent the car from ERAC. You can then view the individual tolls that you incurred during your rental period. You can also sign up to receive toll receipts automatically to your email by entering your email address on the HTA website.
How To Dispute ERAC Toll Charges In Steps
- Visit the Highway Toll Administration website.
- Locate and click on “View Receipt and Online Payment Options.” You can find this option in the lower right-hand corner of the page.
- Click the “Learn More” button to open the “Locate Your Statement” page.
- Provide the necessary information:
- Enter your last name.
- Enter your Rental Agreement number.
- If you can’t recall your contract number, you can enter your last name and the first six and last four digits of your credit card.
- Click “Find Statement” to retrieve your toll receipts.
- Review the information on the statement for accuracy and authenticity.
If you identify any discrepancies or errors, follow these steps:
If you find any errors or discrepancies in your toll receipts, you can contact ERAC or HTA customer service to dispute them. You can find the customer service phone number and email address at the bottom of any page on the HTA website. You need to provide your name, contract number, credit card number, and the details of the toll charges that you want to dispute. You may also need to provide proof of payment, such as cash receipts or transponder statements, if applicable.
- Contact ERAC Customer Service.
- Inform them about the charges you are disputing and provide details regarding the errors in the statement.
After doing the above instruction ERAC or HTA will review your dispute and respond to you within a reasonable time. They may either adjust or waive the toll charges, or explain why they are valid and non-refundable. If you are not satisfied with their response, you can escalate your dispute to a higher authority, such as the Better Business Bureau or the Attorney General’s Office, depending on the state that you rented the car from.
What Are The Reasons To Dispute Enterprise Rent A Car (ERAC) Toll Charges?
There are various valid reasons to dispute Enterprise Rent a Car (ERAC) toll charges. Here are some common scenarios in which you might consider disputing these charges:
- Paid Violation Charge: If you’ve already paid the toll charges, but you’re still receiving a violation charge, it’s a valid reason to dispute.
- Errors in Statements: If you find errors or inaccuracies in the toll charges statements, disputing them is essential to ensure you’re not unfairly charged.
- Exceeding Convenience Fee Limit: If the convenience fee surpasses the $30 limit during your rental period, you have grounds to dispute the excess charges.
- Financial Challenges: If you’re facing financial difficulties and find it challenging to pay the extra charges, you can dispute and seek a resolution that considers your situation.
- Excessive Convenience Fee: If you believe that the convenience fee imposed is unreasonably high, disputing it allows you to express your concerns and potentially reach a fair resolution.
FAQs: Resolving Erac Toll Charge On Credit Card
Here are some frequently asked questions on Resolving Erac Toll Charge On Credit Card:
Q: How long does it take for ERAC toll charges to appear on my credit card statement?
A: It may take up to 4 to 6 weeks for ERAC toll charges to appear on your credit card statement, depending on when the toll authority sends the toll information to the HTA. You can check your toll receipts online at any time by visiting the HTA website.
Q: Can I opt out of the ERAC toll service?
A: No, you cannot opt out of the ERAC toll service. If you rent a car from ERAC in one of the states that use the HTA service, you automatically agree to the terms and conditions of the TollPass program. You can only avoid the ERAC toll charges by paying tolls in cash, using toll-free roads and bridges, or using your own transponder.
Q: What if I travel to a state that does not use the HTA service?
A: If you travel to a state that does not use the HTA service, you need to follow the toll payment rules of that state. Some states may have different toll payment methods, such as pay-by-plate, pay-by-mail, or pay-online. You need to check the toll road signs and the ERAC rental agreement for more information.
Conclusion: Resolving Erac Toll Charge On Credit Card
ERAC toll charges are fees that ERAC collects from you when you use their rental car to travel on toll roads and bridges that are operated by the HTA. ERAC toll charges consist of the actual toll amount and a convenience fee that ranges from $3.95 to $4.95 per rental day, up to a maximum of $30 per rental period. You can avoid ERAC toll charges by paying tolls in cash, using toll-free roads and bridges, or using your own transponder.
You can dispute ERAC toll charges by accessing your toll receipts online and contacting ERAC or HTA customer service. We hope this article has helped you understand ERAC toll charges and how to avoid or dispute them when renting a car from ERAC. If you have any questions or feedback, please let us know in the comments below. Thank you for reading our guide on Resolving Erac Toll Charge On Credit Card.