How To Contact PalmPay Customer Care? Are you looking for a WhatsApp number, phone number, or email address of PalmPay Customer Care where you can get support?
Whether you are located in Nigeria or Ghana, PalmPay has a dedicated customer service team ready to answer any questions you may have regarding their financial services.
In this message, you will find information about how to contact PalmPay customer care
Service, WhatsApp, and email address.
Palmpay has intelligent customer support that works 24 hours a day to resolve all customer complaints.
Table of Contents
How To Contact PalmPay Customer Care
Before contacting Palmpay, if you’re having issues with your account, there are things you can try yourself before contacting Palmpay.
1. Transfer issues
If your transfer is pending, you may need to wait at least 24 hours before contacting Palmpay customer service, as in most cases this could be a temporary network issue with the receiving bank.
2. App issues
For example, if your app isn’t working properly, shuts down, or has problems logging in, you may need to check that it’s the latest version of the PalmPay app. If the app is not up to date, you can try updating it to the latest version and see if the problem is solved.
You can update Palmpay by going to Google Play Store and searching for PalmPay. Then click update.
Only contact Palmpay if the problem is still not solved after 24 hours. You can also use Palmpay’s early refund feature to ensure that your money is always refunded quickly when a transaction fails.
3. Fix limits
PalmPay offers three different account levels, each with its own limits. At Account Level 1, users can transact up to ₦50,000 and maintain a balance of up to ₦300,000 using just their phone number.
For those who need higher transaction and balance limits, an upgrade to a higher tier is necessary. Users can do this by providing the necessary KYC documents including identification, debit cards, bank accounts, BVN, and phone numbers.
It is important to note that in case of suspected fraudulent activity, new accounts will be subject to a transaction limit of ₦5000 for the first 3 days.
PalmPay phone number
How To Contact PalmPay Customer Care? Here is the Palmpay customer service phone number you can call whenever you need to contact them through the phone number 23417005700 for Nigeria or 0800725644 for Ghana
If you are in Lagos Nigeria, you can also visit their head office at 20 Opebi Rd, Opebi 101233, Lagos to get your issues resolved.
Palmpay email address
How to contact PalmPay customer care? The PalmPay email address for Nigerian customers is support@palmpay.com or support@palmfinanance.com while for Ghana customers the concern is supportgh@palmpay.co
Palm pay WhatsApp number
As a customer, you want to be able to chat with PalmPay on WhatsApp. The truth is that Palmpay does not have or work in WhatsApp contact at the moment.
There are some WhatsApp groups claiming to work for PalmPay, you have to be careful not to fall into the hands of scammers.
However, you can chat with PalmPay customer service on their verified social media accounts like Twitter and Facebook. More details on this are below.
How to Contact PalmPay Customer Care – Connect On Social Media!
If you prefer to contact Palmpay through one of their social media accounts, you can do that too.
· On Facebook
Find the verified Palmpay page on Facebook and connect with them. Alternatively, you can reply to one of their posts.
To avoid being scammed, make sure you don’t drop any of your sensitive information on Facebook: https://facebook.com/palmpay
· On Twitter
Search for PalmPay to find their account. Make sure the Twitter handle you follow is a verified one to avoid following a fraudulent account. Twitter: https://twitter.com/palmpay
What you can do with PalmPay customer service
- Get updated and reliable information about any of the Palmpay loans.
- Inquire or register for Palmpay pos.
- Request your account balance. Please note that you will be asked a number of security questions to ensure that you are the real owner of the account.
- Solving transaction problems.
- Ask questions about Internet banking and related functions.
- Any other complaints related to their services.
Contact details – How To Contact PalmPay Customer Care
- Nigeria Phone Number: 0700 PALM HELP (0700 7256 4357)
- Ghana: 0800 PALMGH (0800 7256 44)
- Nigeria email address: support@palmpay.com/support@palmfinance.com
- Ghana: supportgh@palmpay.co
- Social Media Twitter: https://twitter.com/palmpay
- Facebook: https://facebook.com/palmpay
- Office Address 20 Opebi Rd, Opebi 101233, Lagos (for customers in Nigeria)
How To Make A Complaint To Palmpay
How To Contact PalmPay Customer Care? File a complaint with Palmpay in Nigeria. Due to the nature of the services Palmpay provides to customers in Nigeria, dealing with your money when things go wrong can indeed be an extremely frustrating and stressful time when things go wrong.
Palmpay is licensed in Nigeria by the Central Bank of Nigeria as a Mobile Money Operator.
Palmpay has a structure for customers to channel any complaints, but most Palmpay customers are not aware of this. That’s why we’ve written this post to briefly outline the steps that customers should follow if they want to make a complaint to Palmpay.
Palmpay transactions are generally smooth and trouble-free, but there are times when Palmpay is not serving you, or there is a problem you need to resolve.
Here’s a step-by-step plan to resolve a problem with Palmpay customer service.
Step 1
Once the problem occurs, the first step is to contact Palmpay through the fastest channels available. In this case, you can call them through the available customer service numbers or even contact them through social media. This should always be step one, as the information you need to resolve can usually be done quickly and relatively painlessly.
Whichever communication channel you choose, please record the details of the communication, for example, if you call, record the details of when you called, who you spoke to (the adviser’s name), what you said, and the response you received. All telephone conversations are recorded so that they can be easily viewed if there are any problems later on. Therefore, the quickest ways to resolve the Palmpay customer service issue in the first instance are:
Social Media:
- Facebook: https://www.facebook.com/palmpayapp.ng/
- Twitter: @palmpay_ng
- Instagram: @palmpayapp_ng
- Phone: 018886888
Step 2
If the issue remains unresolved, you should initiate the official customer complaint process. Palmpay is regulated by the Central Bank of Nigeria (CBN), and the CBN has set out the process to follow in its Circular – FPR/DIR/CIR/GEN/01/020 in 2011.
The CBN states that the Palmpay must provide email addresses for complaints. Because Palmpay has an online complaint form, it becomes easier to file complaints.
In the detail of the complaint, you must record all relevant information about your complaint. It is the most important part of the process and so you need to make sure you are capturing the correct information. We’ve created a free template to help you with the text you put in the detail. Download the template here – Bank Complaint Details Template
Step 3
The CBN guidelines say that the Palmpay must resolve your complaint within 14 days of receiving the complaint. If for any reason Palmpay has not resolved the complaint to your satisfaction, you may refer the matter to the Consumer Protection Department of the CBN. They will then try to resolve the complaint. Please note that you cannot submit the issue to the CBN until you have submitted a complaint to Palmpay and given them 14 days from receipt of the complaint to resolve it. In addition to resolving the complaint, the CBN also has the authority to impose financial penalties on Palmpay for not resolving your complaint.
When submitting your complaint to the CBN that Palmpay failed to resolve the issue within the required time period, please include the following information:
- Name, address, telephone number, and e-mail address of the complainant (this is you);
- History/Date of the disputed transaction;
- Personal details (Please DO NOT add PIN and passwords 😉
- Amount Claimed (if applicable);
- Include relevant documents to support your claim;
- Evidence showing that you first submitted the complaint to your bank.
When you contact the CBN, you are essentially making an appeal and therefore not only explaining the original issue but also why Palmpay’s response (if any) is unsatisfactory.
Step 4
The CBN does not set any deadlines for handling complaints, but this must be done within a reasonable period of time. Hopefully, the CBN resolves the complaint between you and Palmpay. However, if the CBN cannot resolve the complaint, you have the right to take the matter to court.
In any situation, you always have the right to bring a complaint to court, but you must first exhaust all options for a judicial solution. This last step should only be taken as a last resort, as taking a case to court is a complicated process and can be expensive. You should only take this step if the amount involved is substantial and the decision not to resolve your complaint by Palmpay and the CBN is manifestly unjustified.
Conclusion – How To Contact PalmPay Customer Care
Basically, if you are a PalmPay user in Nigeria or Ghana and you have any issues or questions related to their financial services, you can contact their dedicated customer service team for assistance.
Before contacting them, try some troubleshooting steps like updating your app or waiting 24 hours if a transfer is pending.
PalmPay offers three different account levels with different transaction and balance limits, and users can upgrade their accounts by providing the necessary KYC documents.
You can contact PalmPay customer service via phone or email, and you can also contact them via social media such as Twitter and Facebook.
It is important to note that you should be careful with scammers and only contact verified PalmPay accounts.